Applicant FAQ's, Assistance and Contact

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My application won’t submit or it tells me I need to complete required fields.  What do I do?

If you are on the application, click on the "+" to "Expand All Sections" and verify that all required fields are complete (marked with *).  If there is a text box and the information is not applicable, just enter "N/A" or "Not Applicable" in the box.  You may have to scroll down the page to see all questions.  

When you are creating your account, make sure you click on the link to the data privacy statement and click accept.

If you are being prompted to enter dates, make sure you use the calendar pop up rather than entering dates into the box.

 

I can't enter a start or end date on my application or profile

Make sure you are using the calendar pop-up for the field and selecting the year before you select the day.  

Also, if it seems "stuck", try to click out of the date field into another field, then go back to the date field.  You can also try to save your application, then go back in.

 

How do I create an alert to automatically send me jobs that match my interests?

Job alerts can be added or updated using the Create Alert button on job pages or under “Options” in the candidate profile page.  

Application Status and Existing Applications-How do I find out if I am still being considered for a job that I applied for?

Visit the Career Site Home Page .  Click on the Profile and Applications link to log in.  On your profile page, you will see a link for Jobs Applied.  Your current application status will be listed in the box with the job title.

How do I know my application was received and that I applied online successfully?

You should receive an email when you apply. If you do not receive a confirmation email within 15 minutes, check your Junk mail folder or log into your account and view the "Jobs Applied".  If you do not see your job listed there, click on the “Saved Applications” section to see if you have an in-process application.

If the job in question is not listed, go back to “Job Search” to start the application process.

How do I withdraw my application?

Sign in to your account, locate your jobs applied, click on the job and at the bottom, there will be a link to withdraw application.

What happens after I submit my application and resume in the system?

Your application will be reviewed by the recruiter and/or the hiring manager.  You will be contacted directly if you are selected for the interview process. 

Other Error Messages

If you are receiving an error message it is typically corrected by clearing your browser cache, re-opening your browser and trying again to apply using a fresh link. Here is a helpful link on how to clear cache with different browsers:  http://www.refreshyourcache.com/

If you are viewing the map in Chrome and no jobs are showing, try the following:

1.     Click the Chrome menu icon (three dots in the top right corner) on the browser toolbar.
2.     Select Settings.
3.     On the "Settings" page, click the Show advanced settings... link.
4.     In the "Privacy" section, click Content settings...
5.     Select Allow all sites to run JavaScript (recommended) in the "JavaScript" section.
6.     Click Done.  Close your browser, re-open it and try the link for the page again:  https://jobs.oldcastle.com/content/Location/

If that does not work, reset your browser: (if you do this, you may need to re-set up certain items you’re your default home page or your extensions)
1.     Click the Chrome menu icon on the browser toolbar.
2.     Select Settings.
3.     On the "Settings" page, click the Show advanced settings... link.
4.     Scroll down to RESET browser.

What if I have a DISABILITY that prevents me from using your application system?

While we do require applicants to apply online, if you have a disability that requires reasonable accommodation for our application process, please call 1-855-450-5521.

What if I don’t want to apply online or I do not have an email account?

All applicants are required to apply online.  If you do not have a computer, consider visiting your local library.

Oldcastle requires an email account for applying for a job.  In most cases, communications will be sent to you via email.  If you do not have an email address, you can obtain a free email account at Gmail, Yahoo, or Hotmail. If you choose to create a free email account, please do so at your own discretion and exercise appropriate security caution. We do not endorse, maintain, or secure Gmail, Yahoo, or Hotmail sites. 

Can I submit an application without applying for a specific job?

While it is always best to apply directly to a position, we welcome everyone to Join our Talent Community and create an account and a profile.  Once you have a profile in our system, you can add your resume and other information.  You will then be searchable by our recruiters in the database.

Do I have to re‐apply each time I see a job that I'm interested in?

Yes. You need to apply directly for each job you are interested in, however much of your information will already be in the system, so applying the next time will be a more simplified process!

Can I submit different resumes and cover letters to different jobs that I apply to? 

Yes, you have the ability to attach a new resume and/or cover letter with each application you submit.  After you click "Apply", you can use the delete (garbage pail) button on the resume and cover letter boxes to delete the existing document and add a new document ("+" sign) specific to that job.

Can I make changes to an application I already submitted?

You are not able to change a submitted application, you may, however, update your candidate profile at any time by signing in and updating your profile.

I saw a CRH or Oldcastle job posted on another website.  It is no longer on that website, but it is still posted at https://jobs.oldcastle.com .  Is the job still open?

Yes, if you find a job by searching at https://jobs.oldcastle.com, the job is still open to applications.

I saw a job posted on another website, but when I clicked on the job link, it said the job was no longer available and I can’t find it on https://jobs.oldcastle.com .  Is the job still open?

If you do not see a job posted after searching for it at https://jobs.oldcastle.com, then the job is no longer available.  We recommend you search for other jobs that match your qualifications or set up a job alert to send you future matching jobs.

I found a job that would be perfect for a friend of mine.  Can I forward the job to them?

Yes!  On the right hand side of the screen after you click on the job posting title, you will see several links to "Share this Job" .

If I have a criminal record can I still apply? 

You can still apply – please be sure to be honest on your application. Many jobs at CRH/Oldcastle require various forms of background checks.

Is drug screening included in the interviewing process?

Drug screening is not included in the interview process but drug screening is required as part of on-boarding and pre-hire activities. 

I can’t remember my password.  What do I do?

For security purposes, CRH/Oldcastle employees cannot provide you with your password and do not have the capability to reset your password.  Please use the “Forget your password” link on the sign-in page.

If you are not receiving a reset password email link, please check your spam/junk mail folder.
If you are unable to locate your reset password link, you will need to create a new account with a new, unique email address.

How do I change my password?

After signing in, click on the link that says "View profile and applications".  Click on the "Options link at the top of the page, then click "settings".

How can I update or delete my resume and/or cover letter?

You have the ability to attach a new resume and/or cover letter with each application you submit.  If you would like to remove or replace an existing resume or cover letter on your employee profile, please sign in and click on the VIEW PROFILE AND APPLICATIONS button to edit your information.  You resume and cover letter can be found in the MY DOCUMENTS section of your profile.

Where can I get help if I receive an error message?

If you still require assistance after reviewing these FAQ’s please complete the following form with as much information as possible to assist you:

Applicant Technical Assistance Contact Form 

Inquiries regarding job status will not be responded to.  Technical support inquiries will be responded to within 24 business hours via email or telephone.