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Director, Infrastructure and Operations - Atlanta, GA

Location: 

Atlanta, GA, US, 30338

Company:  APG Headquarters

 

Job ID:  147416

 

Oldcastle APG, Inc., a CRH company, is a leading supplier of products for North America’s building and landscaping markets. Its products include concrete masonry and hardscapes, packaged cement mixes, packaged lawn and garden products and composite decking products that are sold through a variety of channels.  Oldcastle APG is the innovator behind many of the industry’s well-known brands including Belgard Hardscapes, Echelon masonry products, Sakrete bagged dry-mixes, Anchor Wall Systems, MoistureShield composite decking, among others.  With 200 operating locations and 6,000 employees, Oldcastle APG operates across 35 states and 5 Canadian provinces.  Oldcastle APG is a U.S. subsidiary of CRH Americas, a leading global diversified building materials group.

 

Position Overview 

 

Reporting to the CIO, the Director, Infrastructure and Operations is accountable for the creation and implementation of the overall technology infrastructure operations strategy and plans for Oldcastle APG IT.  This includes the oversight and direction of partner providers for the company’s data and voice network and services as well as centralized and distributed computing and storage (inclusive of Cloud solutions, Colo/Hosted/Managed data centers and onsite servers, storage, etc.).  Teams reporting to this position have ownership and support/maintenance responsibility of the corporate email/collaboration systems, voice and network infrastructure, client server infrastructure, and associated management tools. This position will also lead IT staff responsible for monitoring and diagnosing network and hardware incidents, problems and change and provide support services via centralized service desk and regional support accosiates. The Director, Infrastructure and Operations will work closely with the IT executive staff and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. 

 

Key Responsibilities (Essential Duties and Functions)

 

  • Lead the deployment, monitoring, maintenance, upgrade and support of IT systems, including (but not limited to) networks, data centers (including third-party solutions and hosting providers), servers, storage, PCs, operating systems and associated hardware, software, services and support agreements.
  • Lead the identification, triage, troubleshooting, and resolution for major stability incidents affecting business processes.
  • Proactively manage vendor/partner relationships to ensure excellent support/delivery for business -critical operations requirements.
  • Partnering with other IT teams and external vendors/partners, develop and implement cost effective solutions to improve the stability, availability, and performance for enterprise systems infrastructure.
  • Manage the operations team budget, including accurate forecasting, variance analysis, and spend management.
  • Work with Oldcastle APG Leadership to refine and implement Vision, Strategy, and Roadmaps for the Operations team.
  • Develop and implement operations & support policies and procedures leveraging ITIL best practices, specifically those included in service transition, service operations, and continuous improvement.
  • Oversee all reports and documentations related to network and systems operations, including those provided by third-party solutions and hosting providers.
  • Develop patching and maintenance schedules for network and systems equipment.
  • Approve purchase of equipment, supplies, software, services and support in order to meet operational requirements of the business.
  • Analyze existing IT operations and future planned technology, and make recommendations for the improvement and growth of the overall Oldcastle APG ecosystem, including development infrastructure and IT systems.
  • Conduct research and remain current with latest technology and IT solutions, in support of IT procurement efforts.
  • Provide leadership and direction in the development and conducting of request for proposal (RFP) processes. 
  • Own all technology support processes; centralized service desk & regional support

 

Qualifications 

 

Education/Experience 

 

  • Bachelor’s degree in Computer-related discipline; or equivalent professional experience.
  • 12+ years of IT Operational experience in large enterprise environments, with demonstrated advancing scope and level of responsibility.
  • Strong technical knowledge of network operations and technologies, SD-WAN experience a strong plus.
  • Strong technical knowledge of current computing hardware, protocols and standards including (but not limited to) Microsoft Operating systems, VMWare, Storage infrastructure, VoIP and Cloud Hosting.
  • Proven experience in IT Infrastructure and Operations planning and development.
  • Experience supporting IT Infrastructure of mission-critical business applications and systems.  Examples include (but not limited to) Point of Sale (POS) Systems (Command Series, Libra, JWS a plus), ERP Systems (Lawson M3 a plus).
  • Experience with full end to end Infrastructure transformation programs.
  • Working knowledge of applicable data privacy practices and laws. 
  • ITIL foundations & practitioner certification highly preferred
  • Work Requirements 
  • Ability to travel up to 25% as required by the business. 

 

Knowledge/Skill Requirements

 

  • Demonstrated business acumen and strategic agility.
  • Strong understanding of IT Project Management principles and practices.
  • Demonstrated ability to build effective teams through appropriate recruitment / selection, coaching and employee management.
  • Ability to collaborate, establish and maintain credible and influential relationships at all organizational levels.
  • Strong oral & written communication, listening and presentation skills
  • Demonstrated critical thinking, analytical and problem-solving skills and mindset. 

 

Physical Requirements 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

 

  • Able to communicate with others by telephone and in person.
  • Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
  • May require sitting for extended periods of time. 

 

Work Environment 

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

 

  • Usually, normal office working conditions. 
  • The noise level in the work environment is usually quiet.
  • The position will require work outside of normal business hours. 

 

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 What CRH Americas Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Oldcastle APG, Inc., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

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