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Dispatcher / Customer Service (precast) - Cape Coral, FL

Location:  Cape Coral, FL, US, 33909
Company:  Oldcastle Precast

 

Job ID:  128290

Non-Exempt

 

Oldcastle Precast is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. Our products range from utility vaults, reinforced concrete pipe, catch basins, drainage and septic tanks, to retaining walls, storm shelters, wall panels, concrete barriers, a variety of prestressed concrete products and more.   With more than 80 locations nationwide and 3,000 plus employees, Oldcastle Precast is committed to upholding core values of reliability, quality, and service in cutting edge ways.

 

Dispatcher/Customer Service Rep – Cape Coral, FL

 

We build precast concrete products year-round inside our plant at 2140 Pondella Rd in Cape Coral, FL. Our employees typically work Monday through Friday with some Saturdays and overtime. This position is responsible for the dispatch function, coordinating with the sales department, shipping, receiving, customers, delivery truck services, and logistics operations.

 

Responsibilities

 

  • Responsible for ensuring superior and consistent levels of customer service as to meet company objectives which include, but are not limited to: positive customer interaction, quote and order entry accuracy, on-time delivery
  • Inspect all loads as a last and final check
  • Responsible for responding to incoming calls, ability to handle multiple calls simultaneously, multi-tasking between calls, quotes, orders, and emails
  • Assist the Transportation Manager in performing all tasks necessary to ensure that all vehicles and drivers are safe and in compliance with all legal and regulatory agencies
  • Develop relationships with new and existing customers
  • Process customer issues and complaints, directing to the correct person/department when needed
  • Serve as the will-call expediter
  • Maintain the yard in an orderly fashion when needed
  • Work closely with the production team to determine items ready for delivery
  • Coordinate daily delivery schedules based on sale’s request for product and product availability, along with alternate shipping locations
  • Follows and enforces all company safety policies and guidelines
  • Other duties may be assigned as needed

 

Requirements/Skills

 

  • 3+ years of experience working in a dispatching or similar role
  • Superior organizational skills
  • Hard-working and comfortable with a dirty/dusty work environment
  • Computer skills such as Microsoft Word, Excel, and Outlook
  • Excellent interpersonal skills and the ability to establish and maintain effective relationships with customers, vendors, and other departments.
  • Exceptional verbal/written communication and listening skills
  • Commitment to a high level of internal customer satisfaction and continuous improvement
  • Effective team player with the ability to work independently
  • Customer-focused; dedicated to meeting the expectations of internal and external customers
  • Occasional overtime is required


Qualifications

 

  • Experience in a manufacturing environment a plus
  • Knowledge of data entry and/or tracking systems
  • Degree in business or related field preferred
  • Detail-oriented, demonstrates initiative to point out issues and to make corrective recommendations
  • Bi-lingual in Spanish a plus

 

What Oldcastle Offers You

 

  • A culture that values opportunity for growth, development, and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs

 

About Oldcastle

 

Oldcastle has a long and proud heritage as one of North America's largest corporations.  We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family.  Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!

 

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Oldcastle Precast is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Oldcastle Precast is part of the Oldcastlecareers™ network.

 


Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

Job Segment: Transportation, Dispatcher, Chemical Engineer, Shipping and Receiving, Data Entry, Operations, Engineering, Administrative