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Bilingual Cash Applications & Dispute Management Representative - Concord, ON


Concord, ON, CA

Company:  CRH Canada

Job ID:  149317 

Work Type:  Contract 


It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Position Responsibilities (key duties, scope of position, goals, expectations, skill requirements)

Cash Application

  • Adhere to policies and procedures pertaining to Accounts Receivables, collections, reconciliation and reporting
  • Review daily the cash worksheets and apply select customer payments
  • Contact customers and/or banks for remittance information or additional support, if needed.
  • Process Credit Card Payments and export report from Desjardin website
  • Review and resolve unapplied cash or credit payments  
  • Review status reports for AR summary reporting, including daily Unapplied Payment Received Report, On Account Payment or Collections Report and provide analysis
  • Reconcile COD accounts and prepare weekly outstanding reports to distribute to the Business.
  • Review and provide input and insight for collection report summaries including those that measure the process against stated targets, and delinquent customer reports
  • Participate and Support  in the Period End activities

Dispute Management

  • Ensure that all discrepancies have backup in SAP.
  • Review the previous day's discrepancies and verify the reason for any short or overpayments.
  • Perform root cause analysis for each problem within the service level agreement.
  • Distribute NOAD forms daily with meaningful analysis and relevant data for the approver to make decision.
  • Prepare and analyze Discrepancy Reports bi-weekly and Dashboard Report monthly
  • Meet with Business Units champions monthly or as needed to manage the discrepancies and ensure prompt resolution.
  • Enter notes and update categories in GetPaid.

Ensure compliance with O2C SOX controls

Ensure compliance with O2C SLAs

Team Player

  • Cooperate and coordinate with all the members of the team to achieve performance excellence, continuous improvement and promote a positive and harmonious business environment.
  • Provide support and backfill for team members when necessary,

Continuously improve operations

  • Identify and suggest process and system enhancements for continuous improvement within own team and for raising similar opportunities across end-to-end accounting process
  • Perform at level that assists in attaining overall and team-level performance measures and goals

Interface with other Central Services teams to ensure compliance with cross-team accountabilities

Coordinate with other Central Services teams to deliver seamless service to customers

Ensure compliance with all Health and Safety policies and initiatives

Educational Criteria

  • Post-Secondary degree in business or related field preferred

Position Dimensions (i.e., communication skills, planning, teamwork, technical knowledge, leadership, initiative)

  • Bilingual English and French, preferred.
  • Strong written and verbal communication skills
  • Detail oriented
  • Able to assess and promptly resolve problems
  • Able to demonstrate flexibility with job duties and scope of work
  • Able to generate team cooperation
  • Able to meet deadlines and prioritize work
  • Able to apply common sense understanding and problem-solving skills to complete activities.
  • Able to manage electronic files effectively
  • Skilled in Customer Service, including analyzing customer needs through soliciting, evaluating and acting upon customer feedback
  • Positive attitude, reliable and punctual
  • Initiative, self-motivation and adaptability

Other Related Experiences Required or Preferred

  • Minimum of 3 years experience in finance department preferably in accounts receivable
  • SAP & GetPaid experience preferred
  • Manufacturing industry or shared services experience beneficial
  • Strong knowledge and use of office productivity tools (MS Office :Word, Excel, PowerPoint, Gmail, Outlook etc.)


  • Monthly month-end over time required
  • May be required to work some statutory holidays



Visit our website for more information:

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Date Posted:  Mar 15, 2019

Job Segment: Manager, ERP, Developer, SAP, Management, Technology