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Customer Service Supervisor - Fontana, CA


Fontana, CA, US, 92337

Company:  Sierra


Job ID:  146504


Sierra Building Products, a CRH company, is a division of the Oldcastle APG Products Group (APG).  APG is North America’s leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 40 states and 5 Canadian provinces through a network of over 165 operating locations and more than 5,000 employees.




Responsible for overall supervision of 8 customer service representatives (CSR's) and client relations.  Ensures customers are serviced promptly and properly by training and managing staff effectively.


Essential Duties and Responsibilities


  • Research problems with reported by CSR’s, sales representatives or by customers
  • Checking sales orders daily for accuracy and monitoring sales order processing
  • Train and support new CSR’s
  • Work diligently with Operations, Finance and Sales team to ensure prompt resolution of issues, complaints or incidents
  • Issue credits or debits accurately when applicable
  • Ensure proper maintenance and general appearance of workspaces and counter areas
  • Assists CSR in taking orders via phone and processing orders and quotes as needed
  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed


Supervisory Responsibilities


  • Train and manage CSR’s performance and output
  • Reviews performance of each contributor of the CSR team
  • Leads and teaches CSR’s by example




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Requirements / Education / Experience


  • High School diploma or GED or equivalent in related experience, plus a minimum of 3 years of supervisory experience in Customer Service, Client Relations, Sales and Service or related field; or equivalent in education, experience or technical training
  • Good organizational and problem solving skills
  • Detailed oriented
  • Good with basic math
  • Excellent communications skills, verbal and written
  • Skilled in Microsoft Office suite
  • Experience with multi-line phone system
  • Attention to detail
  • Pleasant phone personality
  • Ability to multi-task


Physical Environment


  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
  • Bending and some lifting of packages
  • Extensive writing
  • Extensive phone and computer use
  • Tasks can be very repetitive


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Sierra Building Products, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link

Nearest Major Market: Fontana
Nearest Secondary Market: Los Angeles

Job Segment: Manager, Temporary, Management, Contract