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Customer Service Representative - Grand Prairie, TX

Location:  Grand Prairie, TX, US, 75050
Company:  Oldcastle BuildingEnvelope

 

 
 

Job ID:  120455

 

Oldcastle BuildingEnvelope®, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

 

Summary

 

We have an opening for a CSR for our busy customer service/inside sales dept. This is an entry level position involving heavy phone contact with customers, order entry, quoting, and problem-solving.

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

Essential Duties and Responsibilities

 

  • Work to enhance business with existing customers
  • Strong organizational and time management skills
  • Maintain up-to-date knowledge base of entire product line
  • Work closely with outside sales representatives to assure customer satisfaction
  • Work to build long term relationships with customer base
  • Quote accurate prices in a timely manner to customers
  • Regular and predictable attendance, safely performing tasks, and adherence to all safety policies and procedures are essential functions of your job

 

Requirements

 

To be considered for a Customer Service position, the following conditions must be met:

  • Minimum 2 years experience in a position that deals directly with customers
  • Must have data entry or typing experience, both alpha and numeric

 

Preferences

 

  • Ability to work independently as well as part of a team
  • Professional demeanor both on the phone and in person
  • Basic computer knowledge (i.e. MS Word, Lotus Notes)
  • Excellent customer service skills
  • Excellent verbal/written communication skills

 

Physical Requirements

 

  • This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary
  • To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.

 

Additional Information

 

  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

 

What Oldcastle Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About Oldcastle

 

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the Oldcastle family!

 

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Oldcastle BuildingEnvelope® is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Oldcastle BuildingEnvelope® is part of the Oldcastlecareers™ network.

J2C12


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Outside Sales, Inside Sales, Telemarketing, Data Entry, Sales, Administrative