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Dispatcher Greensboro NC

Location:  Grreensboro, NC, US, 27401
Company:  Thompson-Arthur Paving and Construction


Job ID:  129077


Based in Greensboro, North Carolina, Thompson-Arthur Paving and Construction, an Oldcastle Materials Company, is a leading provider of high-quality asphalt paving services. In addition to paving services, we provide stone base construction, bridge construction, curb and gutter construction, site utilities, complete site development and sand products. We have been proudly serving the Triad area for over half a century. By being a part of the Oldcastle family, we are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that come together to form Oldcastle.  Oldcastle is the number one asphalt producer, the third-largest aggregates producer, and one of the top 5 ready mixed concrete producers in the United States.  Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.



This position is responsible for all decisions regarding movement and scheduling of trucks and providing excellent customer service during the delivery process. 


Essential Duties and Responsibilities

  • Responsible for own personal safety at all times.
  • Supervise department with responsibility for all Dispatch employees to include: time off, performance reviews, disciplinary actions, hiring or firing, training, empowerment and setting of expectations  
  • Monitor closely and measure the all departmental goals and policies as set forth by the company
  • Schedule at least once a quarter, a meeting with all of the Dispatch staff to go over issues, problems or changes within the department. 
  • Build and nurture strong customer confidence in the department and establish good business working relationships with both internal and external customers
  • Encourage sound ordering practices with customers and promote improved service
  • Accommodate the customers’ requests and negotiate acceptable delivery times without losing the order
  • Monitor orders, tracking and scheduling and make adjustments necessary to maintain service while best utilizing drivers and equipment. 
  • Track the progress of orders at all dispatch areas and direct truck movement between dispatchers as deems necessary to maintaining service in those areas.
  • Schedule all plant and driver safety meetings in coordination with the Driver Supervisor. 
  • Maintain information in the dispatch system that is pertinent to the effective running of the Customer Service operations, and handle all departmental reporting to upper management (Customer Service Report, the Rejected or Lost Load Report, the Lost Order Report and the Customer Complaint Log) 
  • Direct dispatchers when to close plants because of lack of work and help reschedule orders to other locations. 
  • Direct dispatchers on the handling of rejected loads as to whether they will be dumped or resold and if the customer will be billed for the load. 
  • Direct dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted. 
  • Be available as a resource after hours for scheduling changes and/or as a customer or plant after hour contact
  • Other duties as assigned


Education and/or Experience

  • College degree with business, logistical and communicational training and/or proven equivalent skill sets and experience in the industry
  • 2+ years experience in the role of a Customer Service Representative or full time Dispatcher 
  • Management and/or supervisory training



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent computer skills and proficient in Word, Excel, Outlook, etc., and knowledge of current operating systems and office suites
  • Able to work independently with attention to detail
  • Able to create (and work effectively in) a team environment
  • Able to respond to stressful situations and customers in a professional, courteous manner
  • Able to read maps
  • Ability to effectively prioritize assignments to meet long-term and short-term deadlines
  • Excellent organizational skills
  • Able to write reports, document findings, and procedures, and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Able to work various times during day, night or weekend hours, at various locations


Language Skills  

  • Able to effectively communicate in verbal and written form to employees, management, executives, and clients
  • Excellent phone etiquette, speaking voice and professional appearance


Reasoning Ability     

  • Able to identify, define and resolve problems, collect data, establish facts and draw valid conclusions
  • Able to interpret an extensive variety of instructions in mathematical, written or oral form
  • Able to deal with several abstract and concrete variables
  • Able to interpret written and oral instructions, and to read, analyze and interpret, operating & maintenance instructions or regulations


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Able to talk, hear, and use hands and fingers to manipulate objects, or controls
  • Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus
  • May require sitting for extended periods of time
  • Able to work in all weather conditions



The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Requirements for this job are subject to modification by Pennsy Supply and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


What Oldcastle Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!


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Thompson-Arthur Paving is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Thompson-Arthur Paving is part of the Oldcastlecareers™ network.


Nearest Major Market: Greensboro

Job Segment: Transportation, Dispatcher, Supply, Operations