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Customer Service Rep - Hamilton, OH

Location: 

Hamilton, OH, US, 45011

Company:  OBE-Architectural Glass/Storefronts-Eastern Region

 

 
 

Job ID:  146630

 

Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

 

Job Summary

 

Serve customers by providing product and service information, resolving product and service problems, and process orders. Serve as an ambassador (customer advocate) between the customer and the company.

 

Essential Duties and Responsibilities

 

  • Maintain broad knowledge of clients, products and services of the organization
  • Document customer interactions and transactions
  • Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer
  • Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
  • Data entry of faxed, emailed, and phoned in orders for production
  • Coordinate between sales and production to meet customer deadlines
  • Maintain good communication channels with product and support staff
  • Communicate with customers to determine expected delivery date and time
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  • Travel with outside sales personnel as required promoting customer relations
  • Assist sales staff with expediting orders and communications with the production floor
  • Answer the telephone in 3 rings or less and direct callers to appropriate departments
  • Greet customers in a courteous, friendly, and professional manner
  • Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
  • Provide assistance to all co-workers when needed

 

Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.

 

Requirements

 

To be considered for the Customer Service Representative position, the following conditions must be met:

  • A minimum of 1-year previous customer service experience
  • Strong organizational and listening skills
  • Ability to work overtime when required
  • Ability to work independently and prioritize work with deadlines
  • Ability to work in a fast-paced, team environment to meet required deadlines
  • Ability to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
  • Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
  • Ability to read, interpret, and understand drawings and specifications
  • Computer experience and accuracy in numeric typing
  • Previous customer service experience in glass industry preferred

 

Equipment

 

  • Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers
  • Issued safety equipment

 

Safety

 

  • This position is largely sedentary; however, caution needs to be taken when lifting files and/or boxes, and opening file cabinet drawers
  • To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation
  • There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed

 

Work Environment

 

  • Primarily works in an office environment with controlled climate
  • Ability to perform light hand work at a computer/telephone station in an office environment
  • Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.)
  • Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE
  • While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program

 

Additional Information

 

  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

 

What CRH Americas Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link


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