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Dispatch Customer Service Representative


Harrisburg, PA, US, 17104

Company:  Pennsy Supply Inc


Job ID:  141134


Pennsy Supply, part of Oldcastle Materials, Inc., a division of Oldcastle, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete, and construction and paving services in the United States.  Our operations span the nation from Montana to Texas and from Washington to Florida, with 17,500 employees at more than 1,200 locations in 44 states.



The CSR is responsible for negotiating all aggregate, concrete and asphalt orders with various customers, by answering the phones within a timely manner and having a strong desire to deliver high levels of customer service.  Work will be performed per the supervisor’s instruction, free from direct supervision, except for more complicated jobs.


Essential Duties and Responsibilities

  • Responsible for own personal safety at all times as well as, maintain the highest standard of safety and quality in all aspects of the job.
  • Properly follow all company policies and procedures for a safe working environment, report any problems to the supervisor, dispatch, transportation manager, safety director or Human Resources.
  • Coordinate directly with customers and maintain a productive and professional relationship.
  • Act as customer’s first telephone point of contact for assisting customers with product questions, ordering, order tracking, complaints and problems.
  • Competency with computer and keyboarding skills.
  • Enter complete and accurate customer orders into delivery system.
  • Coordinate delivery schedule with dispatchers.
  • Look up all directions of address on streets and trips.
  • Provide leads to sales.
  • Proactively seek customer customer’s feedback to identify areas of improvement in all operations.
  • Call back customers for feedback and enter into salesforce.
  • Enter all customer or order related issues into salesforce.
  • Monitor scheduling calendars at all times.
  • Answer phones in a pleasant tone and in a timely manner avoiding all missed calls.
  • Back up for dispatching trucks when needed.
  • Ability to work flexible hours.
  • Ability to work in a fast paced environment and multi task.
  • Excellent phone skills
  • Must be detail oriented and thorough in all job responsibilities.
  • Regular and predictable attendance at assigned times is required.


Education and/or Experience

High School Diploma or equivalent.

Two years of customer service preferred, but not required


What Oldcastle Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!


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Oldcastle Materials is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Oldcastle Materials is part of the Oldcastlecareers™ network.


Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg

Job Segment: Transportation, Supply, Operations