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Field Service Representative

Location:  Idaho Falls, ID, US, 83402
Company:  HK Contractors


Job ID:  121516


HK Contractors, is a member of the Oldcastle Materials Mountain West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.   


Position Overview

This is a skilled position where the Field Service Representative (FSR) will assist in job site coordination to ensure safe and successful delivery of our products while maintaining a safe and collaborative working environment.  The FSR is responsible for maintaining high quality communications between existing customer base, future customers, Dispatch, Sales, Quality Control and management. This position also demonstrates strong leadership skills, ability to collaborate and communicate effectively with all departments and perpetuating the highest level of customer centricity. The FSR must also be able to manage challenging and/or sensitive customer situations, responds promptly to customer needs and contribute to building a positive team spirit.


Key Responsibilities (Essential Duties and Functions)


  • Manages challenging or sensitive customer situations; responds promptly to customer needs
  • Contributes to building a positive and upliftine team mentality
  • Inpspires and utilizies a proactive mind-set
  • Approaches customers, dispatch, sales team, quality control, and management in a tactful manner; Reacts well under pressure; Accounts for own actions
  • Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals
  • Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports and corrects potentially unsafe conditions; Uses equipment and materials properly
  • May be called upon to perform a variety of special projects and studies such as coordination of construction projects; including safety evaluations of projects.
  • Other duties as assigned





  • High school diploma or general education degree (GED) required
  • Two years related customer service experience and/or training; or equivalent combination of education and experience
  • Operations, Sales, Quality Control, and Customer Service/Dispatch experience preferred
  • Knowledge of basic construction specifications, aggregate, and industry best practices
  • Knowledge of area (Idaho Falls and surrounding markets)
  • Proficient with Windows based software, Microsoft Office Suite, PC, and other forms of technology 
  • Excellent written and oral communication skills 
  • Strong phone and typing skills


    Work Requirements

  • Highly developed verbal and written communication skills
  • Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions
  • Ability to safely work outdoors in all weather conditions
  • Ability to provide and understand detailed information 
  • Ability to analyze issues independently and pursue appropriate resolution when necessary
  • Ability to perform under deadline pressure
  • Ability to meet attendance schedule with dependability and consistency. Maintain timely and accurate reporting/communication
  • Assure that job tasks are performed in accordance with industry best practices, project specifications and within the guidelines of our company policies
  • Ability to approach each endeavor with a positive - high energy approach
  • Ability to be profecient in ambiguous situations



  • Judgment - Exhibits sound and accurate judgment
  • Planning/Organizing - Uses time efficiently, gathers and relays information in an organized manner
  • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality - Is consistently at work and on time
  • Initiative - Asks for and offers help when needed
  • Innovation - Generates suggestions for improving work
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance



Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to handle, or feel and reach with hands and arms. The employee is required to stand; walk; climb or balance and stoop, kneel, crouch, and crawl. The employee must regularly lift and /or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.


Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.



The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



What Oldcastle Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!


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HK Contractors is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

HK Contractors is part of the Oldcastlecareers™ network.


Nearest Major Market: Idaho
Nearest Secondary Market: Idaho Falls

Job Segment: Maintenance, Outside Sales, Field Service, Manufacturing, Sales

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