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CSR - Indianapolis, IN

Location:  Indianapolis, IN, US, 46268
Company:  Oldcastle BuildingEnvelope



Job ID:  126986


Oldcastle BuildingEnvelope®, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


Job Description


  • Document customer interactions and transactions
  • Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer
  • Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
  • Data entry of faxed, emailed, and phoned in orders for production
  • Coordinate between sales and production to meet customer deadlines
  • Communicate with  customers to determine expected delivery date and time
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  • Travel with outside sales personnel as required promoting customer relations
  • Assist sales staff with expediting orders and communications with the production floor
  • Provide assistance to all co-workers when needed


What Oldcastle Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About Oldcastle


Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the Oldcastle family!


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Oldcastle BuildingEnvelope® is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Oldcastle BuildingEnvelope® is part of the Oldcastlecareers™ network.


Nearest Major Market: Indianapolis

Job Segment: Outside Sales, Data Entry, Sales, Administrative

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