Share this Job

Regional Customer Service Manager - Lakeland, FL


Lakeland, FL, US, 33801

Company:  Lawn & Garden Southeast


Job ID:  130767


Oldcastle Lawn & Garden, a division of Oldcastle, is one of the largest manufacturers of bagged and bulk decorative mulch, soil, stone, and limestone products in the nation with over 40 production facilities.  We take pride in serving a diverse group of customers including independent garden centers, mass retailers, landscapers, contractors, and homeowners.


Job Description Summary


This elevated Regional Manager position will lead the Southeast region’s customer service department by cultivating a world class customer service culture as a platform for business growth. Responsible for overall supervision of customer service representatives (CSRs) and client relations in the Southeast region supporting 13+ plant and co-packer facilities.  Ensure customers are serviced promptly and properly by training and managing staff effectively. Operates as one of the key liaisons between sales, operations, and customers. 


Daily Customer Service Operations


  • Promote communication across business functions
  • Manager the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Develop solution based approach to customer service that embraces “yes”
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Develop knowledge of products and services offered by Company
  • Provide employees with leadership and guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as order entry, payroll, or shipping to verify details, monitor work activities, or evaluate performance
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems 
  • Develop a strategy and business plan to improve all channels of customer service


Requirements / Education / Experience


  • College degree preferred, in conjunction with a minimum of 2+ years of proven supervisory experience, or equivalent combination of education and experience
  • Skilled in Microsoft Office suite
  • Lawson or knowledge is a plus
  • Solid track record of delegation, resolutions and decision-making
  • Detail oriented and ability to multi task in a dynamic and fast-paced organization
  • Excellent communication skills, verbal and written
  • Knowledge of the industry and/or manufacturing operation is a plus


What Oldcastle Offers You


  • A culture that values opportunity for growth, development, and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About Oldcastle


Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!


Follow Oldcastle Careers on FacebookTwitterInstagramGoogle+PinterestWordPress (Career Blog) and LinkedIn!


Lawn and Garden is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Lawn and Garden is part of the Oldcastlecareers™ network.


Nearest Major Market: Lakeland

Job Segment: Regional Manager, Sales Operations, Manager, Management, Sales