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Customer Service Representative (Data Entry) - Langley, BC

Langley, BC, CA, V4W 0A8

Architectural Glass/Storefronts



Job ID:  150000


Oldcastle BuildingEnvelope®, a CRH Company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


About Us

We supply glass products to the west coast and have done such large projects as BC Place, Science World, and Calgary City Centre. Our unique business allows for customer orders to be fulfilled within days. There's a lot of science that goes into each and every one of our products!


Job Purpose


  • Provide exemplary customer service to our clients and co-workers
  • Answer all incoming phone calls, distribute or respond as required
  • Order entry
  • Encompass best practice when faced with situations that require individual decision to ensure all rush orders, issues, or complaints are addressed in a timely fashion
  • Adhere to all corporate safety policies


Duties and Responsibilities


  • Provide exemplary customer service to out clients
  • Become part of the team by communicating positively with plant location managers, co-workers and all sales representatives
  • Answer all incoming phone calls, distribute or respond as required
  • Prepare all glass samples for distribution clients
  • Advise clients of all back order and shipping delays in a timely fashion as provided by the shipping department daily
  • Ensure all customer concerns have been clearly communicated with the sales representative and/or building manager


Order Entry


  • Order review of technical specifications to verify accuracy
  • If the order is not accurate responsible for resolving the technical specifications  This may require further clarification by the client and/or assistance of the manager
  • Review the surpass AS400 ERP system to select the appropriate production dates based on plant parameters and capacity
  • Key the order in the ERP system and document image all associated drawings as required
  • Issue intercompany purchase order within corporate policies and guidelines


Qualifications (entry level position)


  • Positive attitude with customer service orientation
  • Excellent verbal and written communication skills
  • Responsive to change in priorities and immediate demands
  • Detail orientated
  • Prefer experience in data entry and customer service roles
  • Proficient in a Microsoft office environment


Working Conditions & Physical Requirements


  • Be able to maintain composure while exposed to challenging customer service situations
  • Exposed to continuous repetitive keying for duration of shift




  • Life Insurance, 100% Dental Coverage, and MSP Coverage for you and your family
  • $150 Health Spending Account
  • Employee appreciation days
  • Pension plan
  • Advancement opportunities
  • Wages based on individuals work experience

Join Us


We are rapidly growing and we need people like you! Jump start your career with a company that can provide fully integrated building envelope products in a professional environment where hard work is noticed.


Visit for more information about our brand and products!


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

Date Posted:  May 29, 2019

Job Segment: Database, Data Entry, Mid-Range, Supply, ERP, Technology, Administrative, Operations