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Collection Specialist - Los Angeles, CA

Los Angeles, CA, US, 90058

CR Laurence


Job ID:  149667

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.


 Job Summary


C.R. Laurence (CRL), manufacturer and distributor based in Los Angeles, California, is offering a full-time position for a Collection Specialist.


Essential Duties & Responsibilities


  • Take customer calls, answer questions, direct inquiries in a fast-paced, goal-oriented collection department
  • Process customer payments over the telephone, e-mail, and fax and applying those payments to the customer’s account
  • Make outgoing collection calls to delinquent accounts and document those calls setting follow-up as needed
  • Responsible for meeting individual collection goals through a variety of collection tools including telephone calls, e-mails, and e-Dunning letters
  • Follow specific job instructions in the performance of the job
  • Reconcile or refer customer disputes as they pertain to the collection of outstanding balances
  • Overtime may be required at times


Skills, Knowledge and Ability Requirements


  • Minimum 5 years Collections experience in a high volume large company environment (Sales >$100M)
  • Knowledge of Accounts Receivable/Collection processes and procedures
  • Familiar with the Microsoft Office Suite, intermediate Excel skills
  • Outstanding math skills and attention to detail
  • Excellent communication and customer service skills
  • Excellent verbal and written communication skills
  • Precise and detail oriented individual
  • Ability to follow detailed procedures in the performance of the job
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment
  • Previous experience in an ISO 9001 company helpful
  • Familiarity with the construction industry would be a plus


Additional Information


  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer
  • Benefits include medical and dental, insurance, 401k, vacation, and holidays


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  May 19, 2019

Nearest Major Market: Los Angeles

Job Segment: Construction, Engineering