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Senior IT Manager, Business Relationships, Toledo, OH

Location:  Maumee, OH, US, 43537
Company:  Oldcastle BuildingEnvelope



Job ID:  127388


Oldcastle BuildingEnvelope®, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


Job Summary


Oldcastle BuildingEnvelope® is building new IT capabilities to enable business value and support the overall strategy.  The role of Senior IT Leader for Business Relationship is focused on managing a center of excellence focused on internal business relationships. In this role, responsibilities include providing leadership to delivery of training, customer service, business integration and business satisfaction in project areas like ERP, Analytics, Big Data, Web, and Digital.


Job Responsibilities


  • Manage a team of business analysts, business integration specialists, and IT support services
  • Provides leadership and support for functional tracks, including order to cash (OTC), plan to build (PTB), procure to pay (PTP), and finance (FIN).
  • Manage and assist employees with prioritization of requests and projects; allocate and assign resources, determine costs and scope, communicate impacts and schedules
  • Drives collaboration among business leaders and other functional tracks to deliver highly effective solutions on time and on budget.
  • Build and maintain a professional, customer-focused relationship with the business and IT.
  • Assist customer adoption and delivery of complex services throughout the entire delivery process as a seamless experience.
  • Provide the necessary business liaison support, technical service delivery oversight, and customer service functions to ensure delivery of world-class IT support within their assigned business areas.
  • Demonstrates functional and technical expertise across functional tracks by leveraging experience and industry best practices to aid in design and implementation of software systems.
  • Provide customer support across all technical platforms and for all aspects of customer relations including day-to-day management, quality service delivery, escalations, and roadblock removal.
  • Assist in driving continuous service improvement of IT services to improve overall customer satisfaction including but not limited to standardization of service offerings, standardization of service delivery processes, and efficient allocation of resources
  • Demonstrate a working knowledge of the assigned business areas processes.
  • Continuously evaluate IT efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement.
  • Identifies obstacles to success and provides solutions to keep projects on time and on budget




  • Bachelor’s Degree in Management Information Systems, or other relevant discipline
  • 8+ years of managing complex IT projects
  • 5+ years of managing a team, manage staff’s expectations of work performed, develop professional development plan, assess work, and mentor
  • Functional experience creating and delivering technology solutions  
  • Project management, planning, and completing large and small projects 
  • Detailed business process knowledge across domains, including finance, general ledger, fixed assets, procure to pay, purchasing, payables, order to cash, quoting, order management, channel revenue management, receivables, collections, cash management, and plan to build, including planning, manufacturing, inventory 
  • Good knowledge in IT software evaluation, implementation, testing, deployment, and production support using the ITIL framework
  • Good acumen in IT concepts. Must be familiar with various operating, systems, network protocols, standard applications, and computing environment
  • Experience in working in a warehouse, manufacturing, or logistical work environment
  • Excellent relationship, change management, and communication skills
  • Possess the entrepreneurial attitude/ability to make an impact in the organizations and to deliver awesome products to the customers
  • Overseeing direction, development, and implementation of ERP software solutions, Experience with SAP, Oracle, and Cherwell would be a plus


What Oldcastle Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About Oldcastle


Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the Oldcastle family!


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Oldcastle BuildingEnvelope® is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Oldcastle BuildingEnvelope® is part of the Oldcastlecareers™ network.


Nearest Major Market: Toledo

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