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Customer Service Representative/ Scale Operator, Milton, ON


Milton, ON, CA

Company:  Dufferin Aggregates - a division of CRH Canada

Job ID:  147960 

Work Type:  Full Time Permanent 


It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.


The Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience through various touch points. As the first point of contact the CSR must be able to enter customer orders accurately and courteously, while leveraging a high level of industry knowledge. The CSR is responsible for handling a variety of customer inquiries, including COD pricing, product questions , adjustments to ongoing orders, troubleshooting delivery issues and communicating with the distribution team, in order to ensure seamless on-time delivery. Various administrative duties may be assigned based on departmental needs.


Position Responsibilities:

  • Answer phones and take customer orders
  • Accurately enter new orders and changes into operating system
  • Order monitoring & Customer communication
  • Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
  • Work closely with Scale Operators & Coordinators to ensure customer commitments can be achieved
  • Handle customer concerns/inquiries, troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
  • Serve as the main point of contact for COD customer orders and pricing
  • Responsible for monitoring and managing  CSC inbox & CSC Ticket request log
  • Support O2C efficiency through attention to detail & timely correction to errors
  • Assist and participate in new initiatives and projects
  • Administrative duties as required.


Position Requirements


  • Strong knowledge of aggregate market segments, market geography, and product applications
  • Proficient in Microsoft Office, Google Earth, Office 365 and web based services
  • Prior DFA Dispatch experience


Educational Criteria


•    Secondary School Education or equivalent business related experience


Position Dimensions:


  • Customer focused – Foster a customer focused environment , delivering exceptional customer service and anticipating future customer needs
  • Strong interpersonal skills


  • Fosters team work and cooperation – Foster a sense of collaboration and work effectively across organization to achieve goals
  • Adapts and learns – work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing ones skills and capabilities
  • Maintain a professional demeanor with internal and external clients
  • Safety oriented


  • Analysis and Problem-Solving – Effectively examine events, issues and problems and generate optimal solutions in a timely manner.
  • Strong interpersonal skills
  • Must be able to work in a high stressed, fast paced environment
  • Ability to multi-task and detail oriented
  • Excellent organization skills
  • Execution of best practices to provide a consistent and standardized customer experience



Visit our website for more information:

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Date Posted:  Apr 03, 2019

Job Segment: Equipment Operator, Manufacturing