Share this Job

Dispatcher

Overland Park, KS, US, 66215

Century Concrete Inc.

 

 

Job ID:  150604

Century Concrete, Inc., a CRH company, has operated since 1982. By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth. With safety first, our priority is to attract, develop and retain talented employees through a culture of high performance, career building opportunities based on mutual commitment and a balanced, high quality of life. 

 

SUMMARY

Receives and schedules customer orders while providing quality customer service.  Monitors the status of drivers in completing assigned deliveries. 

 

SUPERVISION RECEIVED

Works from general supervision with specified standard policies and practices.  Refers to supervisor when in serious doubt as to the proper procedure for a specified action.

 

PRIMARY DUTIES & RESPONSIBILITIES

 

  • Receives customer orders and enters order information into dispatch computer system.  Revises and updates orders as needed.

 

  • Schedules drivers and dispatches ready-mix trucks in a timely and efficient manner  to provide customer service and promote customer satisfaction.

 

  • Responds to customer inquiries and complaints concerning the status of orders and related issues as appropriate.  Keeps management informed of specific customer problems and concerns.

 

  • Observes the flow of business on dispatch monitors and notifies customers when requested delivery times cannot be met.  Reschedules deliveries or specifies the time of delay as appropriate.

 

  • Contacts customers regarding details for specific orders and to stimulate new orders, particularly from regular customers who have not placed orders recently.

 

  • Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.

 

  • Generates and reviews daily yardage reports and informs management of problems or potential problem areas.

 

  • Calculates and ensures accuracy of all drivers time on a daily basis.  Notifies Accounting Department of daily time information in a timely manner.

 

  • Coordinates orders to maintain appropriate inventory levels of cement, fly ash, rock, sand, and/or other admixtures at all plant locations to ensure availability.  Coordinates material orders with other operations personnel as appropriate.

 

 

  • Performs other job related responsibilities as needed.

 

REQUIRED MINIMUM QUALIFICATIONS

 

Knowledge/Skills/Abilities

 

General knowledge of concrete and related industry practices.  Skill in performing basic math calculations such as addition, subtraction, multiplication and division in order to assist customers in calculating the amount of concrete needed.  Attention to details, communication, coordination, organization and decision making skills needed.  Ability to accurately and effectively use the computer monitoring system.  Ability to exercise initiative and sound judgment, and to react resourcefully under varying conditions.  Ability to work during evenings and on weekends as assigned.

 

Education

 

High school graduation or equivalent preferred.

 

Experience

 

One to two years experience in ready-mix dispatching and/or taking customer orders and providing customer service preferred.

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

Century Concrete Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  May 15, 2019


Nearest Major Market: Kansas City

Job Segment: Dispatcher, Transportation, Operations