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Customer Service Rep

Location:  Rochester, NY, US, 14623
Company:  Manitou Concrete Company


Job ID:  125531

Manitou Concrete is a division of Oldcastle Materials, Inc.  Oldcastle Materials, Inc., a division of Oldcastle, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete, and construction and paving services in the United States.  Our operations span the nation from Montana to Texas and from Washington to Florida, with 17,500 employees at more than 1,200 locations in 44 states.


Position Overview

Under the direction of the CSR Manager, the Customer Service Representative (CSR) will take incoming calls, receive orders, schedule daily deliveries and address customer issues as they arise. The CSR must have extensive knowledge of the service area, preferably in the transportation and construction industry. They must have basic computer skills and be able to learn the operating system used in delivering concrete.



Key Responsibilities (Essential Duties and Functions)

The duties and responsibilities include but are not limited to the following:

  • Intake and verify orders via centralized call center with call volumes up to 450 calls per day
  • Process credit card charges, quote COD orders
  • Perform other duties as assigned i.e. data entry for key performance indicator, assist in verifying payroll for concrete plants
  • Maintain a pleasant and accommodating demeanor over the phone and always demonstrate positive and professional attitude with customers, driver’s batchmen, salesmen etc
  • Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers
  • Develop a positive rapport with Ready Mix Drivers, Team members and the customer
  • Schedule, dispatch and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
  • Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.
  • Must be able to work overtime and varying shift including early mornings, late afternoons and Saturdays
  • Record accurate deliver and product information on order, negotiates delivery times with customers
  • Attention to detail is imperative to accurately record delivery and product information into command dispatch system with ability to negotiate delivery times with customers
  • Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time.


Other Requirements

  • Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
  • Must be willing to travel and work away from home when required
  • Must be will to work nights and weekends when necessary
  • Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures
  • Strict adherence to Dolomite Company policies and procedures as outlined in Employee Handbook
  • Willingness to work in an team environment and assist co-workers or supervisors with other duties as required
  • Timely and regular attendance is an expectation of performance for all Dolomite Company employees
  • Employees will be held accountable for adhering to the workplace schedule




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.



High school diploma or general education degree (GED) or one to two years related experience


Knowledge/Skill Requirements

  • Ability to read and interpret documents such as safety rules,
  • Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions and decimals
  • Ability to speak effectively to customers or employees of organization.
  • Ability to deal with problems involving employees in standardized and not standardized situations
  • Proficient in Word, Excel, Windows, ideally having exceptional tying skills


General Requirements 

  • Strong communication skills both written and verbal, as well as computer skills
  • Mobility to attend various meetings and events at offsite locations
  • Hours are extended throughout the year to include nights and weekends when necessary
  • Travel may be required


What Oldcastle Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!


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Manitou Concrete is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Manitou Concrete is part of the Oldcastlecareers™ network.


Nearest Major Market: Rochester

Job Segment: Construction, Data Entry, Engineering, Administrative

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