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Ready Mix Concrete Dispatcher - Springfield, MO


Springfield, MO, US, 65806

Company:  Concrete Company of Springfield



Job ID:  147059

 Conco Companies is a CRH company.  Conco Companies is the leading ready-mix and crushed stone supplier in southwest Missouri and has been in business for over 70 years.  Conco is also active in the trucking, cut-stone and quarry supply industries.  With industry leading products and services, it is a great place to grow.  If you’re up for a rewarding challenge, we invite you to take the first step and apply today.



Summary Taking, scheduling and shipping of ready mix concrete orders and coordinates activities of workers engaged in delivering ready mix concrete by performing the following duties.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Taking of customer orders for concrete and concrete products accurately and in a timely manner.


Scheduling of customer orders to best fulfill customer needs and Conco's resources.


Entering customer order information into the current dispatching software accurately and in a timely manner.


Quotes prices for company products and services such as ready mix concrete, delivery, expansion joints, microfiber reinforcement...


Confers with plant production as to scheduling needs and availability of plants, materials and drivers.


Prepares delivery tickets and assigns drivers for scheduled deliveries.


Maintains driver payroll time records.


Maintains radio contact with drivers to expedite deliveries.


Directs production workers to produce and delivery products according to customer specifications to meet delivery schedules..


Works as an interface between all other areas of Conco, such as  sales, credit, production, engineering, accounting...


Works closely with the Sales Information Specialist to ensure accurate and timely customer and job information.


Accumulates and reports various dispatching items such as, lost orders, on-time delivery, problems on jobs...


Supervisory Responsibilities                                                    


This job has no direct supervisory responsibilities.





To perform the job successfully, an individual should demonstrate the following competencies :


Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data.  Able to prioritize orders and instructions in a fast-paced environment.


Design - Generates creative solutions; Uses feedback to modify schedules; Demonstrates attention to detail.


Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.


Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.


Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.


Interpersonal Skills - Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others' ideas and tries new things.


Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.  Able to effectively communicate with various individuals inside/outside organization to complete duties.


Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


Quality Management - Looks for ways to improve and promote dispatching functions; Demonstrates accuracy and thoroughness.


Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition.


Diversity - Shows respect and sensitivity for cultural differences.


Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.


Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.


Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.


Motivation - Demonstrates persistence and overcomes obstacles.


Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.


Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.


Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.


Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.


Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.


Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.


Innovation - Displays original thinking and creativity; Generates suggestions for improving work.


Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience                                                   


High school diploma or general education degree (GED).  Familiarity with the construction industry and/or dispatching experience.


Language Skills                                                


Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.



Mathematical Skills                                                     


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.



Reasoning Ability                                             


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.



Computer Skills                                               


Must be competent with the Microsoft Windows environment.  Must have adequate keyboarding skills for entering and maintaining computer files.  Must be able to learn new programs that are purchased or developed.  Effectively utilize information technology and general office machines.



Certificates, Licenses, Registrations


American Concrete Institute (ACI) certificate is desirable.



Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to sit for extended periods of time.  Occasionally required to walk, bend, kneel or stoop.   Regular use of hands to finger, handle or feel and reach with hands and arms.  Must be able to talk and hear using telephonic equipment.  Requires vision abilities including close, depth perception and ability to adjust focus.  May occasionally lift and/or move up to 10 pounds.



Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


 The noise level in the work environment is usually moderate.


The above information is intended to describe the most important aspects of the job.  It should not be construed as an exhaustive list of all responsibilities, duties and skills required to perform the work.


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


Concrete Company of Springfield is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Nearest Major Market: Springfield

Job Segment: Transportation, Construction, Dispatcher, Engineer, Outside Sales, Operations, Engineering, Sales