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Customer Service Rep

Location:  Tulsa, OK, US, 74116
Company:  APAC - Central-Central West Region - Tulsa



City:  Tulsa
State:  Oklahoma
Postal/Zip Code: 74116


APAC Central Inc., is an Oldcastle Materials Company producing and providing crushed aggregate materials, sand, ready-mix concrete, asphalt, and performing  as a regional heavy highway/infrastructure construction firm serving Arkansas, Oklahoma, and southern Missouri. APAC-Central, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century!



Customer Service Rep

Do you want to work for a company that values your skills? Do you want to work for a company that values safety above all else? Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Oldcastle Materials is the company for you! Apply for the Lead Dispatcher position today and jump start your career with the Oldcastle Materials family.

Job Description Summary

This position is responsible for providing the professional and technical expertise necessary to lead and support the customer service areas of the organization.

Job Requirements

  • Assist customer with product questions, ordering, order tracking, complaints and problems
  • Enter orders into system for billing and delivery
  • Coordinate delivery schedules with dispatch
  • Weigh/tare trucks 
  • Answer incoming calls
  • Take sales orders from sales representatives and customers by phone
  • Work with sales staff to problem solve driver or carrier issues during freight transit
  • Communicate to carriers and driver’s customer requirements for shipment
  • Plan effective delivery routes and assign drivers for scheduled deliveries
  • Adhere to company safety guidelines
  • Relay work orders, messages, and information to or from drivers, mobile or landline phones
  • Ensure deliveries are made on time
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed



​​​​​​​To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Requirements / Education / Experience 


  • At least a High school diploma /equivalent or comparable in related experience
  • Upbeat can do attitude
  • Thrive in a fast paces environment
  • Excellent interpersonal skills
  • Team player
  • Transportation experience/knowledge is preferred
  • Call Center Experience is preferred
  • Excellent communication and customer service skills
  • Strong problem solving  
  • Detailed oriented
  • Skilled in Microsoft Office suite
  • Good organizational and problem-solving skills
  • Attention to detail
  • Pleasant phone personality
  • Ability to multi-task


Physical Environment 

  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
  • Bending and some lifting
  • Extensive writing
  • Extensive phone and radio use
  • Tasks can be very repetitive.
  • Slight lifting of ship tickets and overnight packages


What Oldcastle Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!


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APAC Central Inc. is an Affirmative Action and Equal Opportunity Employer

EOE / M / F / Vet / Disability  

APAC Central Inc. is part of the Oldcastlecareers™ network.


Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

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