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CRM Specialist - Concord, ON

Location:  Vaughan, ON, CA
Company:  CRH Canada


Job ID:  129286 
Work Type:  Full Time Permanent
Work Status: <p>Full-time</p> 


It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.


We are building a world- class team. Make your mark!


You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.



CRH Canada Inc. is looking for a customer focused individual with strong organization, analytical and communication skills.  The CRM Specialist is the user support to the sales organization and commercial excellence group to help our teams use CRM tools provided by the organization to improve our customers’ experience, enhance our relationship with the customers, and ultimately provide more revenue to the business.  The CRM Specialist will support the Sales Managers in providing our sales and management teams with training and support for tools necessary to become a professional, world class organization which drives increased profitability, employee and customer satisfaction.  The CRM Specialist works as a member of the Commercial Excellence team to establish technical priorities, standards, and procedures as well as management of joint development projects which impact the central Oldcastle CRM team. 


  • Support business users on all CRM tools such that it becomes an embedded part of the sales organization culture.
  • Provide user training in person, via telephone, webinar or email.  Create & deliver, presentations and trainings  for large and small audiences
  • Work on site with local business leaders to develop and implement the CRH Canada commercial system and assist improvements of internal commercial performance management
  • Coach sales employees and lead training on the CRH Canada commercial process and CRH Canada solution sales process and relate company business best practices to the CRM
  • Develop national and local customer reports and dashboards within the CRM system such that the individual needs of the business units are achieved while ensuring overall consistency within Canada.
  • Work with business unit leaders on specific projects gathering requirements, providing vision and executing deadlines
  • Create Reusable templates and framework that can be used to support Self-Serve Reporting and Dashboarding with the above tools
  • Ability to identify and message company trends with root cause analysis based on CRM data and support sales teams to implement local strategies to address, as required.
  • Perform ongoing CRM system administration and help to define long term support processes
  • Develop customer excellence tool/systems road map
  • Create Best Practice guides and work with development teams to implement them


  • Education: Bachelor's/University Degree
  • Preferred field of study:  Bachelors in Business Administration, Communication and Marketing 
  • Work Experience:  3-5 years related work experience in sales, sales support, and/or technology
  • Travel Requirements:  25%
  • Computer Skills:  Basic Computer Knowledge; SAP or other ERS systems experience a plus


  • Strong working knowledge of sales processes and customer relationship management preferred
  • Be a self -starter with strong leadership abilities.
  • Experience in problem solving and analytical skills
  • Excellent communication skills (written, verbal and presentation)
  • Be action oriented and drive for results
  • Experience in eliciting and documenting requirements
  • Ability to think creatively to come up with new solutions
  • Ability to handle multiple and shifting priorities
  • Demonstrate a hands-on; collaborative approach, works well in a team
  • Be able to coach and develop others; share his/her knowledge
  • Have strong planning and organizing skills
  • Experience in working in a team environment
  • experience a plus
  • Experience in facilitating meetings
  • Desktop (Windows), Microsoft Office Suite, Strong Excel abilities preferred
  • Knowledge of Accounting and Finance preferred
  • Bilingual an asset



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