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Customer Service Representative - Waxahachie, TX

Waxahachie, TX, US, 75165

CR Laurence


Job ID:  151375

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.


Job Summary


Under the direction of the Inside Sales Manager, the CSR  communicates with, provides estimates, and enters orders for customers.


Essential Duties and Responsibilities


  • Assists customers by phone, email, or face to face at the will-call counter
  • Assist the customer in finding the product and product information they need
  • Receives all orders and quotes
  • Data entry of orders and estimates
  • Coordinates between sales and production to meet customer's deadlines
  • Resolves product or service problems the customer may have
  • Prepare estimates from requests of customers, or elevation takeoffs (bills of materials), or shop drawings
  • Other duties assigned by the CSR Manager

Required Qualifications


  • Strong written and verbal communication skills
  • Strong, friendly personality
  • Strong math skills
  • Computer experience a must and typing of numbers with accuracy
  • Detail oriented
  • Strong organizational skills
  • A minimum of 1-year customer service experience
  • Self-motivated
  • Dependable
  • Able to work independently and prioritize work with deadlines




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Additional Information


  • When applying, please provide full employment history
  • Only online applications will be accepted
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  May 08, 2019

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Inside Sales, Telemarketing, Data Entry, Sales, Administrative