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Customer Service/Inside Sales - construction - Windcrest, TX


Windcrest, TX, US, 78218

Company:  Halfen



Job ID:  149033


Halfen USA, a CRH company, is the American arm of Halfen GmbH Germany, a world class engineering and manufacturing company with over 80 years history. From our traditional base of high-quality construction products for the building and civil engineering sectors, we are also designing, manufacturing and supplying off the shelf mechanical and structural connection solutions to blue-chip industrial companies worldwide. Halfen quality products are used in many construction sectors reaching from high rise buildings such as Burj Khalifa in Dubai, or the New World Trade Centre to tunnels and into high safety relevant projects such as nuclear power plants all around the globe.


Job Summary

Ensure prompt and accurate fulfilment of customer orders. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role is the internal connection between various departments such as Production, Engineering, and to ensure customer and company interests.


  • Ensure all customer orders are recorded and processed in a timely manner
  • Primary liaison with other departments, will ensure correct steps are followed for order completion
  • Prepare quotes for customer
  • Ensure customer, project and quotation data are entered in CRM
  • Receive customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person
  • Respond to customers' requests via telephone or mail
  • Contact customers to ascertain data omitted on orders
  • Analyze transactions, corrects records, and adjusts errors
  • Coordinate customer account set-up
  • Handle credit card payments
  • Knowledge of product line, prices, delivery time, drop ship items, as required
  • Record complaints and handle returns / replacements
  • Follow up with customers on open quotes to convert to orders.
  • Make outbounds calls to our customers to follow up on recent delivery of our products.
  • Able to interpret architectural plans to extract relevant technical information to process an order.
  • Contribute to team effort
  • And other assignments, as needed


Education / Experience / Skills

  • 4-year college degree preferred
  • At least 3 years of experience in customer service for an Inside Sales function
  • Excellent verbal and written communication skills
  • Ability to multi task, required
  • Ability to work well with Internal and External Customers, required
  • Proficient computer skills with ability to use software such as: MS Office, ERP systems (MS Dynamics AX, a plus), etc.
  • Must pay attention to detail and ensure all work is accurate
  • Ability to build long-term relationship with customers
  • Organizational sensitivity, ability to manage vertical and horizontal relationships
  • Ability to work with others
  • Ability to handle stress, can find a way out of problems with a minimum of fuss
  • Problem solver, with the ability to sense needs when they arise
  • Familiarity with architectural plans, a plus.
  • Technical familiarity with the construction industry, required.


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Halfen USA, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Mar 07, 2019

Nearest Major Market: San Antonio

Job Segment: Construction, Engineer, Nuclear Engineering, Inside Sales, Engineering, Sales